FAQ & Contact

Orders

Order Process

Can I add items to my order afterwards?

We kindly ask you to refrain from adding items to existing orders. Please place a new order in our shop if necessary.

Payment and Shipping

Which payment methods are accepted?

We accept various payment methods, including advance payment, PayPal, direct debit, and credit card. You do not need a PayPal account. Detailed information on payment options can be found on the Payment and Shipping page of our website.

How much are the shipping costs?

Shipping costs depend on the order value and the country of delivery. A detailed overview of shipping costs and options can be found on our Payment and Shipping page.

Changes and Cancellation

Can I change the delivery address or cancel the order afterwards?

If the delivery address entered is incorrect or you wish to cancel the order, please inform us immediately as we sometimes ship on the same day.

Products

Product Information

Can I receive current pictures of a plant?

As this requires a lot of effort, we kindly ask you to refrain from such requests. We try to keep the images in our shop as current as possible and also add high-quality descriptions.

What does the term "flowering size" mean in the description of a plant?

The term "flowering size" means that the plant is large enough to bloom, but it does not necessarily mean it will be delivered in bloom. The flowering period is a time when the plants can bloom preferentially.

Where can I find care instructions for the plants?

You can find specific care instructions directly on our product pages. Also, follow the link to the general care instructions.

Shipping and Delivery

Packaging

How are plants packaged for shipping to protect them from cold?

We take great care to ensure your plants arrive safely and undamaged. For shipping, we use special packaging that protects the plants from cold if necessary. We also consider weather conditions along the delivery route. Additionally, we ship several times a week across Europe to keep delivery times as short as possible. Further information can be found on our Packaging page.

Shipping

What happens if there are delays in shipping?

If there are delays, we will inform you immediately. We work closely with our shipping partners to ensure that your order arrives as quickly as possible. However, delivery times may be longer in some countries.

What information will I receive about the shipment?

You will receive an email from us with the shipping confirmation and a tracking link that allows you to track the package at any time. With this email, the status of your order changes from "Open" to "Shipped". The tracking information is provided by our shipping partner, so we have no control over its timeliness.

Delivery

Which delivery company will deliver my package?

We ship packages across Europe with DHL.

How long does delivery take?

From the time of shipment, you can expect approximately 1-3 business days within Germany. In countries in Southern Europe, it may take a little longer. Our plants easily withstand normal transit times.

Returns & Complaints

Returns

How do I return an item?

Please contact us first and use our withdrawal form template. This must be done within 14 days of receiving the goods. You do not have to provide a reason. After the items have returned to us, we will refund the invoice amount.

Complaints

How do I make a complaint about an item?

If an item should be damaged, please contact us immediately, as questions about a plant can often be clarified more easily.

Customer Account

Vouchers & Promotions

How can I redeem a voucher?

You can redeem a voucher in the shopping cart (at the bottom). If the coupon code and expiration date are valid, the amount will be automatically deducted.

My Account

How can I change my password or request a new password?

If you are already logged in, you can change your password here. If you have forgotten your password, please use this forgot password link. You will then receive an email with the relevant information. Please also check your spam folder if necessary.